product replacement
REFUND & FIXING Policy
Below is our refund policy, which outlines the conditions under which maintenance or replacement services are offered.
By making a purchase, you agree to the terms outlined below.
1. All Sales Are Final
All sales are final and cannot be refunded. Please review your order carefully before completing your purchase.
2. Maintenance and Replacement
All of our products are handmade and designed to last, but sometimes mishaps can happen. We want you to have a great product, so we are happy to assist and offer maintenance or replacement in case something does go wrong. If your product is flawed or broken due to a design issue, you are eligible for maintenance or a replacement product. This service is available for up to one year after the date of purchase.
Please note that wear and tear over time is normal, and the maintenance service is only there to help in cases where something has gone wrong due to design flaws.
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Exclusions: Maintenance or replacement does not apply to damage caused by negligence, misuse, or excessive force.
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Proof of Purchase: A valid proof of purchase is required to request maintenance or replacement services.
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Customer Responsibility: Customers are responsible for covering all shipping costs related to returning the item.
3. Requesting Maintenance or Replacement
To request maintenance or a replacement:
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Send an email to misschrissykiss@gmail.com.
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Include clear photos of the product and the issue.
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Provide your proof of purchase and a description of the problem.
Processing Time: Processing times for maintenance or replacement depend on the complexity of the project. We will provide an estimated timeframe upon review of your request.
4. Lost or Delayed Packages
Miss Chrissy Kiss is not responsible for packages lost or delayed by postal services. Please contact the shipping provider directly for assistance in such cases.
Contact Us
If you have any questions regarding this policy, feel free to contact us:
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Email: misschrissykiss@gmail.com
Thank you for your understanding and support.