Introduction

Below, you will find our shipping policy outlining important details about shipping times, costs, and other related matters. By placing an order with us, you agree to the terms of this policy.

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We ship all orders from the Netherlands.

 

1. Shipping Locations

We currently ship to the following regions:

• Austria

• Australia

• Belgium

• Bulgaria

• Croatia

• Czech Republic

• Denmark

• Estonia

• Finland

• France

• Germany

• Greece

• Hungary

• Ireland

• Italy

• Latvia

• Lithuania

• Luxembourg

• Poland

• Portugal

• Romania

• Slovakia

• Slovenia

• Spain

• Sweden

• United Kingdom

• United States

If your country is not listed, please get in touch via misschrissykiss@gmail.com so we find a suitable delivery option. 

 

2. Order Processing Times

As a one-person-operated business run by a traveling performer, order processing and item preparation can take up to 2 weeks before shipping. We appreciate your patience and understanding.

 

3. Shipping Times

Shipping times depend on the destination and are as follows:

• Europe: 2-10 working days after dispatch.

• Rest: Up to 20 working days after dispatch.

Please note that delivery times may vary depending on the destination and external factors beyond our control, such as customs clearance or carrier delays.

 

4. Shipping Costs

Shipping costs are calculated based on current rates from our shipping partners, DPD and PostNL. Exact shipping fees will be displayed at checkout.

 

5. Tracking Information

Tracking information will be provided for all orders. Once your item has been dispatched, you will receive a tracking number via email to monitor the progress of your shipment.

 

6. Lost or Damaged Packages

In the event of a lost or damaged package:

• Please contact us at misschrissykiss@gmail.com within 14 days of the estimated delivery date.

• We will work with the courier to resolve the issue and, where applicable, provide a replacement or refund.

 

7. Customs and Duties

For international orders, customers are responsible for any additional customs duties, taxes, or fees imposed by their country. Please check your local regulations before placing an order.

 

8. Non-Deliverable Orders

If an order is returned to us due to an incorrect or incomplete address, customers are responsible for any additional shipping fees to have the package re-sent. Please double-check your address during checkout to avoid delays.

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9. Exclusions and Limitations

Certain items may have restrictions based on size, weight, or fragility. If an item cannot be shipped to your location, we will notify you during checkout or via email.

 

Contact Us

If you have any questions about our shipping policy, please feel free to contact us:

• Email: misschrissykiss@gmail.com